The Challenge
As a leader in the consumer and business credit reporting industry, Experian collects credit data on over 3 million U.S businesses annually. The company is revolutionizing the way businesses interact with clients and customers based on their credit score. However, Experian uses strict and outdated code for their internal environments, which makes it very difficult to customize, update, and integrate with other proprietary properties. Experian wanted the ability to develop new digital properties at a more rapid pace, properties that interacted with its internal systems and databases. Unfortunately, the company lacked the expertise to architect and develop such a solution so they came to Achieve for help.
The main goal of the project was to create two new independent digital properties, a consumer facing site and business-to-business (B2B) site, both of which seamlessly interacted with Experian’s internal systems.
Experian wanted to create a customer environment where the user could update various pieces of their personal information and history, to better reflect their credit report. The second site Experian wanted to develop was an interactive interface for businesses that would allow them to track the credit worthiness of customers and clients. This platform would also highlight potential risks associated with each account.
The Solution
Achieve architected and developed three sites able to reach consumers and provide them the ability to change any incorrect information that may negatively impact their credit worthiness. Through a series of communications and interactions between servers and users, the system would authenticate the user and give them the opportunity to update their personal information. Achieve accomplished this validation integration through the use of web services, which included various tune ups to the code, addition of core and custom Drupal modules, and third party integration.
The Result
These new web properties gave Experian the ability to productize a business application, that provided meaningful and beneficial insight into potential client behavior that gave businesses greater confidence when making decisions. The customer-facing property was launched and deemed to be greatly advantageous to the user by streamlining the process of updating their credit information, which was originally a very cumbersome task.
Achieved
Delivered a seamless integration of existing internal systems with new cutting-edge digital properties that further enhanced Experian’s value proposition to its customers.