Software Support Engineer

Posted
2019-09-13
Employment Type
Full-time
Job Location

501 Union Street
Nashville, TN 37219
United States

About Achieve

Achieve Internet is a leading enterprise software solution provider with over 20 years of development experience. Our core business is providing solutions and services for Google’s Apigee API Management platform.  Google is a client and a partner, we’re involved in several of GCP’s beta programs testing and innovating on all the latest API related technologies. We have the privilege of working with the world’s leading enterprises on everything from Cloud Migration to Developer Portal engagements. We build robust, transformative solutions that deliver real business value to our clients.

As a company we are currently experiencing tremendous growth and success and are expanding into the Nashville region.

We need a Software Support Engineer to continue this success company wide. Join the Achieve team and make delivering innovative work part of your extraordinary career.

Job Responsibilities for the Software Support Engineer:

  • A professional with demonstrated software support experience
  • Able to support and assist Lead Engineers with projects
  • Tracking and completing tickets submitted on request
  • Drupal 7/8 site building and development experience is preferred 
  • Technical troubleshooting and problem solving 
  • Working closely with team on customer requests and issues
  • Will be identifying technical issues and making sure they get resolved efficiently

Knowledge and Expectations required of the Software Support Engineer:

  • A motivated self-starter
  • Resourceful and talented in researching issues
  • Excellent client communication skills and able to resolve customer complaints with ease
  • Extremely detail-oriented
  • Skilled in communicating with remote teams across different time zones

Life at Achieve as a Software Support Engineer:

  • Emphasis on work/life balance
  • Strong focus on teamwork
  • Opportunities for learning
  • Openness from management on ideas and initiatives
  • Focus on trust, integrity and respect

Benefits that Achieve offers to Software Support Engineers:

  • Health insurance, dental insurance, life insurance and long-term disability
  • Vacation time accrued on an annual basis. Paid sick time
  • 401(k) plan and 3% match
  • Employee investment

Requirements

  • Drupal 7/8 preferred
  • PHP
  • MySQL/ Postgres
  • Configuration management (Yaml)
  • Nginx/ Apache
  • Red Hat/CentOS
  • Bachelor's degree in Computer Science or related field of study